Benefits of Robotic Process Automation & Its Application

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Written By KDDI Corporation

Ever since its introduction, automation technology has become synonymous with smart work and business efficiency. With the current challenges, including work inefficiency and human error, businesses across the world are always looking to adopt and integrate ways that can improve efficiency, simplify tedious tasks, reduce costs and errors, enhance business processes and build resilience in the competitive world. An automation technology that stands at the forefront is RPA.

RPA (Robotic Process Automation) is a technology that makes use of software robots or bots that can automate and imitate human actions and perform repetitive and high-end tasks without fail. These software bots can do anything from calculating, invoicing, aligning data from different resources, copying and pasting content, navigating systems, email parsing, and a wide range of defined actions, albeit faster and with more accuracy.

Benefits of RPA

Save Time & Cost 

Administrative, back-end and similar repetitive tasks tend to consume a lot of time, yet they should be performed to ensure work processes are running as they should. However, this leaves a lot less time for employees to focus on intuitive and intellectual tasks. Once integrated with RPA, companies can improve their work productivity and efficiency by allowing employees to move away towards tasks that can drive business value. Also, once the automation technology takes hold of performing click-heavy tasks with accuracy, the instances of errors and records significantly diminish, further saving costs and time.

Increase ROI

Many organisational processes depend on streamlining processes and handling mundane, rule-based tasks. One of the greatest benefits of RPA is that these software bots are more efficient in performing these tasks. RPA solutions ensure that the organisational automation efforts can adapt to evolving business needs and maximise the long-term benefits. With the help of RPA, companies can acquire qualitative data, determine critical benchmarks and improve several processes over time, make better decisions, and optimise solutions.

Improve Compliance Management

Adherence to regulatory compliance and best business practices is an important KRA for every organisation. Governed by specific laws, policies, rules and regulations, companies typically need to maintain a set code of conduct to protect their data integrity and data security privacy. Each department has its compliance challenges that RPA can help improve. 

Enhance Customer Support

Implementing RPA in customer support functions can lead to faster response times and improved customer satisfaction. Bots can handle routine queries, process transactions, and retrieve information, allowing human agents to focus on more complex issues that require empathy and personalised attention.

Once programmed, companies can use RPA to develop robust compliance procedures, remove data gaps and log in the workflow without any error. It allows companies to stay on top of compliance requirements and adhere to regulations.

RPA is not about replacing the human workforce but more about using technology to streamline and automate manual tasks performed by the same workforce. This automation allows employees to, instead of being stuck working on tedious and repetitive tasks, free up more time to focus on creative and value-added work that demands strategy or problem-solving skills. It boosts employee productivity, engagement, and the company’s overall efficiency. 

Application of RPA

Today, several companies, regardless of the nature of their processes, are embracing RPA solutions across departments. Many leaders now see automation as a path to success. A few places where RPA can be applied are:

Healthcare Industry

The healthcare sector is instantly bogged down by many time-consuming, tedious administrative tasks such as claim processing, appointment scheduling, paperwork, front office activities, etc. RPA steps in a digital task force that can automate these tasks across the organisation. By reducing manual labour and errors and accelerating processes, RPA allows healthcare professionals to redirect their focus and energy towards improving patient care, ultimately improving the overall quality of healthcare services.

Supply Chain Management

RPA is proving to be an invaluable tool in optimising supply chain processes for many organisations. From order processing to inventory management to invoicing and demand forecasting, RPA can perform tasks effortlessly, with minimal possibility of error, allowing companies to make informed and strategic decisions. Once these tasks are aligned with the company goals, employees can focus on problem-solving tasks, 

RPA applications are not limited to just that. From customer services to banking, insurance, telecom, travel, and human resources, these automation processes can be utilised in several industries. A lot more can be achieved effortlessly once the implementation is efficient within these organisations. 

To benefit from its full potential and accelerate and scale this implementation, organisations need to invest in deep domain knowledge that vendors and RPA companies bring with them.

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