QuickBooks is one of the most widely used accounting software programs in the world and for good reason. It’s user-friendly, efficient, and customizable. However, as with any software program, there are bound to be occasional errors and issues that crop up. One of the more common issues users face is QuickBooks Error Code 15106. In this blog post, we’ll take a closer look at what this error code is, what causes it, and how you can fix it.
What is QuickBooks Error Code 15106?
QuickBooks Error Code 15106 is an error that occurs when you’re trying to update QuickBooks, but the update process is interrupted by an issue with your antivirus software. When you see this error code, you’ll typically see an error message that reads something like this: “The update program cannot be opened. The update program is damaged.”
What Causes QuickBooks Error Code 15106?
As mentioned above, QuickBooks Error Code 15106 is caused by an issue with your antivirus software. Specifically, it’s caused by an antivirus program that is preventing QuickBooks from accessing certain files that it needs to update. This is because many antivirus programs are designed to block unauthorised access to your computer’s files and directories.
Read more:- How to resolve Error 2107 In 2020 QuickBooks Payroll
How to Fix QuickBooks Error Code 15106
Now that we’ve identified the cause of QuickBooks Error Code 15106, let’s take a look at some of the steps you can take to fix it:
Step 1: Disable Your Antivirus Software
The first step in fixing QuickBooks Error Code 15106 is to disable your antivirus software. This will allow QuickBooks to access the files it needs to update. To disable your antivirus software, follow these steps:
- Open your antivirus software
- Look for the option to disable the software temporarily
- Disable the software for a set amount of time, such as 15 minutes or an hour
- Try to update QuickBooks again
If disabling your antivirus software temporarily resolves the issue, you may want to consider switching to a different antivirus program or adjusting the settings on your current antivirus program to allow QuickBooks to access the necessary files.
Step 2: Rename the Folders
If disabling your antivirus software doesn’t resolve the issue, you can try renaming the folders that are causing the issue. To do this, follow these steps:
- Close QuickBooks
- Navigate to the C:\Program Files\Intuit\QuickBooks(year) folder
- Locate the folders named “DownloadQBXX” (where “XX” represents the version of QuickBooks you’re using)
- Rename each of these folders by adding the word “old” to the end of the folder name (for example, “DownloadQBXX.old”)
- Open QuickBooks and try to update again
Know more:- How to resolve QuickBooks Error H303
Step 3: Clean and Install QuickBooks
If the above steps don’t resolve the issue, you may need to perform a clean install of QuickBooks. To do this, follow these steps:
- Create a backup of your QuickBooks data
- Uninstall QuickBooks
- Rename the installation folders (C:\Program Files\Intuit\QuickBooks and C:\Program Files\Common Files\Intuit\QuickBooks)
- Install QuickBooks again using the installation CD or a downloaded installation file
- Restore your QuickBooks data from the backup you created in Step 1