Financial data generated in QuickBooks during business accounting is saved as company files on the hard disk. This data can be shared between multiple users to update new transactions and other financial records. Unfortunately, the software sometimes struggles to access company files due to internal issues. QuickBooks Error 6123 on the screen while opening a company file signifies that the software has lost contact with the data file. If your QuickBooks fails to open the company file due to this error, this blog will help you in learning the triggers for the errors and the ways they can be rectified.
Feel free to contact a QB support team at 1.855.738.2784 to resolve the issue quickly.
Reasons
This company file error is developed due to the conditions described below-
- You attempted to open the company file using file explorer rather than QuickBooks.
- Your system is currently disconnected from the multi-user network containing the file.
- QuickBooks cannot process the company file due to its unsupported format after getting damaged.
You May Read Also: How To Fix QuickBooks Error 15222
Solutions
The methods to tackle this error in QuickBooks are-
Solution 1- Repair the Network Descriptor file & transaction log file
The .tlg & .nd files are essential for QuickBooks to store the transaction data and to establish a multi-user network, respectively. If any file gets corrupt and fails to run when the software requests, this error code is displayed on the screen. It indicates that the QuickBooks Database Server Manager has stopped running in the background, and the software might crash after failing to open the company file. You need to fix the issue by recreating the damaged program files as described in these steps-
- Open the folder that contains your QuickBooks files.
- The program files (.tlg & .nd) will have a similar name as your company file but extensions .nd & .tlg.
- Right-click on the QB program file and select Rename.
- Add ‘.old’ at the end of this file name & repeat the steps for the other file.
- Save the files and open QuickBooks DBSM.
- Under the Scan Folders tab, select your QuickBooks folder and click Start Scan.
Move to the next method if you still cannot access the data file.
Solution 2- Get use the QuickBooks file doctor.
QuickBooks Tool hub consists of a variety of tools made to tackle common issues that can affect the software. You can also fix your damaged company file using the File Doctor tool, which automatically diagnoses issues in the company file and sorts them out. Download and install the latest version of QB tool hub on your system and apply these steps-
- Open the QuickBooks Tool hub and click on the Company file issues option.
- Select Run QuickBooks File Doctor tool.
- Choose your company file from the list or locate it using Browse.
- Enter your QB admin password to begin the tool and wait till the toll finishes the repair.
- Reopen QuickBooks and open your company file.
You can now use the company file without facing any issues.
Conclusion
This blog shares information on QuickBooks Error 6123, which interrupts you while accessing a company file. You now know the reasons it develops and the methods you can use to get rid of it. We hope the blog helped you gain access to your financial data.
If you need any further assistance, contact a QB expert at 1.855.738.2784.
Recommended To Read: How To Resolve Reset QuickBooks Password